Refund & Cancellation
Policy

At David Anthony Digital, every project begins with strategy, planning, research, and collaboration.

Unlike physical products, our services involve time, expertise, intellectual property, and creative work that begins shortly after a project has been confirmed.

For that reason, this policy has been designed to protect both our clients and our business while ensuring every engagement is handled fairly, professionally, and transparently.

We encourage every client to carefully review their proposal before approving a project.

Once a project has been approved, work begins almost immediately.

This may include:

• Research
• Discovery
• Strategy
• Planning
• Design
• Development
• Technical setup
• Marketing preparation

Because these services require dedicated time and professional resources, completed work and completed milestones cannot be refunded.

However, project phases that have not yet started may be eligible for either a partial or full refund depending on the circumstances.

Each request is reviewed individually.

Clients may cancel a project at any time by contacting us in writing.

If work has not yet begun, a full refund may be issued, excluding any non-refundable payment processing fees charged by third-party payment providers.

If work has already started, refunds will only apply to any remaining work that has not yet been completed.

Strategy sessions, consulting calls, audits, and advisory services are non-refundable once the scheduled session has taken place.

Appointments may be rescheduled with at least 24 hours' notice.

Requests received with less than 24 hours' notice may be forfeited.

Because our work is delivered digitally, refunds cannot be issued once any completed deliverables have been supplied.

This includes:

• Website Design
• Shopify Development
• WordPress Development
• Branding
• SEO Reports
• Marketing Strategies
• Digital Documents
• Templates
• Email Marketing Systems
• Automation Workflows
• Creative Assets
• Advertising Campaign Structures

If revisions are included within your project agreement, we will continue working until the agreed project scope has been completed.

This is one of our core commitments.

If David Anthony Digital fails to deliver the services, milestones, or deliverables outlined within your approved proposal, and we are unable to resolve the issue through reasonable revisions or corrections, you may request a refund for the affected portion of the project.

Refund requests are evaluated based on:

• Original proposal
• Approved scope of work
• Completed milestones
• Delivered assets
• Communication history
• Outstanding deliverables

If we determine that we have not fulfilled our agreed responsibilities, a full or partial refund may be issued for the undelivered portion of the project.

Our goal is always to resolve concerns before considering refunds.

Because digital marketing involves many external factors outside our control, refunds cannot be issued based solely on business performance.

This includes:

• Sales performance
• Advertising results
• Return on Ad Spend (ROAS)
• Google rankings
• Organic traffic
• Customer purchasing decisions
• Market competition
• Platform algorithm changes
• Third-party platform policies

Our commitment is to deliver the professional services agreed within your proposal — not to guarantee specific business outcomes.

Successful projects require collaboration.

Clients are responsible for providing:

• Accurate business information
• Required content
• Product information
• Branding assets
• Timely feedback
• Project approvals

Delays caused by missing information or prolonged periods without communication may affect delivery timelines.

Client satisfaction is extremely important to us.

If you believe any aspect of your project does not meet the agreed scope of work, please contact us immediately.

Rather than immediately processing refunds, our first priority is to review the concern, provide reasonable revisions where appropriate, and ensure the agreed deliverables are completed to a professional standard.

We believe open communication produces the best outcomes for everyone involved.

If you experience any concerns regarding your project, we encourage you to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through direct communication.

Initiating a chargeback for completed work without first contacting David Anthony Digital may result in suspension of services while the matter is under review.